Policies and terms of service
Dile Networks has one of the most comprehensive policies in the industry. Just about all possible situations are well documented for your protection and ours. User accounts on our servers are required to agree with our service contracts, policies, terms and conditions set forth below. Violations of these policies may result in loss of service or other disciplinary action.
1、99.9% Public Network Uptime
We guarantee that our public network, powered by dual redundant routers and major providers such as Level3, Cogent and Global Crossing, will be free of unplanned interruptions to the majority of the public Internet.
Natural disasters around the world, policy violations, Internet wide problems and or law/government reasons may impair Internet access to your service and might be outside of our control. For example, if China decides to censor your web site within their territory due to your web site's content, there isn't much we can do about that.
2、100% Power Uptime
We guarantee 100% power uptime to all clients using our line of Colossus Enterprise servers with redundant power feeds. All other dedicated server clients receive a data center wide 99.99% power uptime guarantee due to the fact that they have a single power supply.
Why are some other web hosts cheaper? Because they oversell their services. At Dile Networks, that is a practice that we have never accepted and never will.
For our network, we guarantee that 75% of our total multi-10Gb capacity will be free and open at all times.
For our cloud virtual server hosting, because we use Xen technology, it is guaranteed that RAM, disk and CPU resources assigned to your virtual machine are dedicated and not shared.
For our OpenVZ virtual server hosting, we guarantee to stop adding clients to a web hosting server once it reaches 50-75% of the average capacity of either CPU, RAM or disk I/O resources.
Acceptable use policy for shared hosting clients
Dile Networks cares about your privacy. Your information is never sold or shared with any company not related to Dile Networks.
Credit card information is of course shared with our credit card processor (First Data Corporation) in order to charge your credit card.
YOUR USE OF Dile Networks'S SERVICES MAY NOT VIOLATE ANY OF THE FOLLOWING PROVISIONS. Dile Networks MAY SUSPEND OR TERMINATE YOUR SERVICES IF IT DETERMINES, IN ITS SOLE AND EXCLUSIVE DISCRETION, THAT YOU HAVE ENGAGED IN ANY ACTIVITY THAT VIOLATES THIS AUP. YOU VIOLATE THIS AUP WHEN YOU, YOUR END USERS OR ANY THIRD PARTY ACTING ON YOUR OR YOUR END USERS? BEHALF, ENGAGE IN ANY ACTIVITY, DIRECTLY OR INDIRECTLY, OR ATTEMPT TO ENGAGE IN AN ACTIVITY, WHETHER SUCCESSFULLY OR OTHERWISE, CONTRARY TO THE TERMS OF THIS AUP. Dile Networks WILL NOT INTERVENE OR BECOME INVOLVED IN ANY DISPUTES BETWEEN YOU AND A THIRD PARTY. CONSEQUENTLY, Dile Networks RESERVES THE RIGHT, IN ITS SOLE AND EXCLUSIVE DISCRETION, TO SUSPEND OR TERMINATE YOUR SERVICES UPON ITS RECEIPT OF ANY THIRD PARTY COMPLAINT THAT YOU HAVE ENGAGED IN ANY ACTIVITY THAT VIOLATES THIS AUP, THAT MAY OTHERWISE SUBJECT Dile Networks TO LIABILITY FOR ANY REASON, OR THAT MAY CAUSE Dile Networks TO INCUR LEGAL FEES OR OTHER EXPENSES.
Dile Networks MAY SUSPEND AND TERMINATE YOUR SERVICES UNDER THIS AUP WITHOUT NOTICE TO YOU AND YOUR END USERS. Dile Networks MAY ALSO REPORT YOUR ACTIVITIES TO FEDERAL AND/OR STATE LAW ENFORCEMENT AGENCIES.
SUBSCRIBERS VIOLATE Dile Networks AUP AND THE SERVICE AGREEMENT WHEN THEY, THEIR CUSTOMERS, AFFILIATES, OR SUBSIDIARIES ENGAGE IN THE FOLLOWING PROHIBITED ACTIVITIES:
1、Illegal or Unauthorized Access to Other Computers or Networks
Illegally accessing computers, accounts, or networks belonging to another party, or attempting to penetrate security measures of another individual's system (often known as "hacking"). Also, any activity that might be used as a precursor to an attempted system penetration (i.e. port scan, stealth scan, or other information gathering activity).
2、Right to refuse service
Dile Networks reserves the right to deny services to any clients for any reasons. With prior notification, Dile Networks reserves the right to terminate services to an existing client that is abusing the system or our staff. We enforce this policy to ensure a professional environment for the users of our system and our staff.
3、Intellectual Property Violations
Engaging in any activity that infringes or misappropriates the intellectual property rights of others, including copyrights, trademarks, service marks, trade secrets, software piracy, and patents held by individuals, corporations, or other entities. Also, engaging in activity that violates privacy, publicity, or other personal rights of others. Dile Networks is required by law to remove or block access to customer content upon receipt of a proper notice of copyright infringement. It is also Dile Networks's policy to terminate the privileges of customers who commit repeat violations of copyright laws.
4、Distribution of Internet Viruses, Worms, Trojan Horses, or Other Destructive Activities
Distributing information regarding the creation of and sending Internet viruses, worms, Trojan horses, pinging, flooding, mailbombing, denial of service attacks,etc. Also, activities that disrupt the use of or interfere with the ability of others to effectively use the network or any connected network, system, service, or equipment.
Sending unsolicited bulk and/or commercial messages over the Internet (known as "spamming"). It is not only harmful because of its negative impact on consumer attitudes toward Dile Networks, but also because it can overload Dile Networks's network and disrupt service to Dile Networks subscribers. Also, maintaining an open SMTP relay is prohibited. When a complaint is received, Dile Networks has the discretion to determine from all of the evidence whether the email is spam or not.
6、Defamatory or Abusive Language
Using Dile Networks's network as a means to transmit or post defamatory, harassing, abusive, or threatening language.
Dile Networks does not allow IRC servers or IRC bots to be operated within our network without our express permission.
8、Forging of Headers
Forging or misrepresenting message headers, whether in whole or in part, to mask the originator of the message.
9、Racist or hate related material
Any racist or hate related material must be deleted immediately
You may not use Dile Networks?s Services to disseminate or display images or other content that constitutes child pornography. Dile Networks applies a zero tolerance policy to the enforcement of this prohibition. Dile Networks takes an active role in cooperating with law enforcement officials in their efforts to prosecute violations of statutes that prohibit the dissemination of child pornography. You will not be notified that Dile Networks may be cooperating with law enforcement or that Dile Networks has reported the use of its Services in this manner. For further information about child pornography, you may visit the web site of the National Center for Missing and Exploited Children at ncmec.org.
11、Warez or Copyright violations
If you are found to be distributing or storing "warez" software (for example, a copy of Adobe Photoshop or MSOffice), then the files will be deleted inmediately and your account may be terminated immediately. You will be given an immediate warning if a copyright holder of some file you are distributing contacts us for removal and submits evidence, however, we will not await your reply before taking action if we feel it is necessary.
12、Export Control Violations
Exporting encryption software over the Internet or otherwise, to points outside the United States.
13、Facilitating a Violation of this AUP
Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to violate this AUP, which includes the facilitation of the means to spam, initiation of pinging, flooding, mailbombing, denial of service attacks, warez and piracy of software.
Dile Networks reserves the right not to accept postings from newsgroups where we have actual knowledge that the content of the newsgroup violates the AUP.
In connection with your use of Dile Networks?s Services, you may only use IP addresses that are assigned to you by Dile Networks. If you use IP addresses that are not assigned to you by Dile Networks, Dile Networks will suspend your Services from network access until such time as the IP address overlap is corrected. Dile Networks owns all IP addresses that may be assigned to you by Dile Networks.
The hosting of legal adult content on our shared hosting plans is not allowed without our express permission.
On a shared hosting plan, if your web site is found to be resource intensive and it affects the performance of other customers within the same server or the performance of the network, we have the right to limit the resource consumption of your web site, and/or shut it down until you can find a solution to the source of the problem.
Engaging in activities, whether lawful or unlawful, that Dile Networks determines to be harmful to its subscribers, operations, reputation, goodwill, or customer relations.
19、Certain Restrictions Applicable to Shared Customers
If you are the registered user of a Dile Networks account, your Services may not be transferred or used by anyone other than you. You may not sell, lease or assign the Services or any part of the Services to any party not named in Dile Networks?s records. When you utilize an excessive amount of system resources, Dile Networks reserves the right to place CPU process limits on your account to prevent disruption of Dile Networks Services to other customers. Dile Networks reserves sole discretion to determine what constitutes excessive usage of system resources.
20、Certain Restrictions Applicable to Dedicated Customers
21、No Credits or Refunds for Suspension and/or Termination of Services
Dile Networks does not issue credits or refunds for outages incurred as a result of its decision to suspend or terminate its Services for a violation of this AUP. You agree to indemnify, defend and hold harmless Dile Networks from any claims by your end users and any third party that they have been damaged by reason of such suspension or termination of Dile Networks?s Services.
YOU WILL BE CHARGED A "CLEANUP" FEE OF $60 WITH NO ADVANCED NOTICE IF YOU HAVE ENGAGED IN ANY ACTIVITY THAT VIOLATES THIS AUP.
Dile Networks will give you a warning (by email or phone) if we consider that your policy violation is not of a serious matter. Warnings must be replied within 24 hours. If not, clean up or termination of account might follow. Any account that is terminated due to violations to our policies will not be refunded the current month of service and will not qualify for the 60day money back guarantee. Months that have been paid in advanced will be refunded after the "cleanup" fee of $60 is substracted.
24、Monitoring of Services; Cooperation with Law Enforcement; Legal Documents
You are solely responsible for ensuring that materials disseminated or posted using Dile Networks?s Services comply with this AUP and all applicable laws and regulations. Dile Networks does not review, edit, censor or take responsibility for any information you, other customers or your end users may create. Dile Networks may disclose information, including information that you may consider confidential, in order to comply with a court order, subpoena, summons, discovery request, warrant, regulation or governmental request. Dile Networks assumes no obligation to inform you that such information has been provided and, in some cases, may be prohibited by law from providing you with notice. On occasion, Dile Networks may have a need to communicate with you about issues that relate to billing, service changes, additions and modifications to its Services. Dile Networks may choose the method of such communication in its sole discretion. The preferred method of communication is via e-mail. It is your responsibility to provide and check the account and contact information, including a required valid e-mail address, that you provide to Dile Networks during the sign-up process. It is your responsibility to inform Dile Networks promptly of any changes to your account or contact information. Dile Networks has no responsibility for communications that are misdirected as a result of your failure to provide Dile Networks with updated contact information.
25、Loss of business
At no point in time will Dile Networks be responsible for loss of business caused by using Dile Networks's services.
We are not responsible for any typographical or translation error.
Dile Networks will give you a warning (by email) if we consider that your policy violation is not of a serious matter. Warnings must be replied within 24 hours. If not, clean up fee and/or termination of account might follow. We hope this AUP is helpful in clarifying the obligations of Internet users, including Dile Networks and its subscribers, as responsible members of the Internet. Any complaints about a subscriber's violation of this AUP should be sent to:
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